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Terms & Conditions

CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN CONDITIONS


GENERAL:


If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

The buyers are subject to the provisions of the Consumer Protection Law No.6502 and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the purchased product.

Return shipping costs will be paid by the customer.

Each purchased product is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.

The purchased product must be delivered in an unopened and unused condition, complete and in accordance with the specifications specified in the order.

If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the seller company within 14 days.

IF THE PRODUCT PURCHASED IS NOT PAID:


If the buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:


After the product is delivered, if it is determined that the credit card paid by the buyer has been used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer will be able to It must return it to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED DURING THE TIME FOR UNEXPECTED REASONS:


If there is a force majeure that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar product, or the postponement of the delivery until the obstacle disappears. If the buyer cancels the order; If the payment has been made in cash, this fee will be paid to him in cash within 14 days of cancellation. If the buyer made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

OBLIGATION OF THE BUYER TO CHECK THE PRODUCT:


The buyer will check the contractual product or service before receiving it; Crushed, broken, damaged and defective products / services will not be received from the courier company. The delivered product / service will be deemed to be undamaged and intact. The BUYER must carefully protect the product / service after delivery. If the right of withdrawal is to be used, the product / service should not be used. The invoice must be returned with the product.

RIGHT TO WITHDRAWAL:


RECEIVER; can use the right to withdraw from the contract by refusing the goods without any legal or criminal liability and without any justification, provided that the SELLER is notified via the following contact information, within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person / organization at the address indicated.

CONTACT INFORMATION FOR THE SELLER'S RIGHT TO WITHDRAWAL:

COMPANY INFORMATION


NAME / TITLE: SYSTEM ESTETİK SAĞLIK DANIŞMANLIK HİZMETLERİ TİCARET LİMİTED ŞİRKETİ

ADDRESS: Bagdat Cd. No: 343 D: 3 Kadikoy / Istanbul


E-MAIL: info@trenddoktor.com

TEL: 0850 241 14 14

FAX: 0850 241 14 14


 


DURATION OF THE RIGHT OF WITHDRAWAL:


If the buyer is a service he has purchased, the right of withdrawal cannot be exercised in the service contracts that have started to be performed with the consent of the consumer, before this 14-day period expires from the date the contract is signed.

The costs arising from the use of the right of withdrawal belong to the BUYER.

In order to use the right of withdrawal, it is obligatory to notify the SELLER in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of "Products for which the Right of Withdrawal cannot be exercised" set forth in this contract.

 


USE OF WITHDRAWAL RIGHT:


the invoice of the product delivered to the person or the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning. Order returns whose invoices are issued on behalf of the institutions will not be completed unless the RETURN INVOICE is issued.)

The return form must be delivered complete and undamaged with the box, packaging and standard accessories, if any, of the products to be returned.

REFUND CONDITIONS:


The SELLER is obliged to return the total amount and the documents that put the BUYER under debt to the BUYER within 10 days from the receipt of the withdrawal notification and to return the goods within 20 days.

If there is a decrease in the value of the goods or the return becomes impossible due to a reason caused by the BUYER's fault, the BUYER He is obliged to compensate his bees. However, the BUYER shall not be liable for changes and deteriorations that occur due to the proper use of the product or product within the right of withdrawal period.

If the campaign limit amount set by the SELLER is decreased due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

PRODUCTS THAT CANNOT BE USED OF WITHDRAWAL RIGHT:


Underwear, swimwear and bikini bottoms, make-up materials, skin care products, creams, lotions, disposable products, which are in danger of deterioration or expiry date, which are prepared in line with the BUYER's request or explicitly personal needs and are not suitable for return Products that are not suitable for health and hygiene if the package is opened by the BUYER after the delivery to the BUYER, products that are mixed with other products after delivery and cannot be separated by nature, except for those provided under the subscription agreement, periodicals such as newspapers and magazines related goods, services performed immediately in electronic environment or intangible goods delivered to the consumer instantly, audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, packaging are opened by the BUYER. In addition, it is not possible to use the right of withdrawal for the services started with the consent of the consumer before the right of withdrawal expires.

Cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) and they must not be used.

DEFAULT AND LEGAL RESULTS


The PURCHASER agrees, declares and undertakes that, in the event that he defaults in the case of payment by credit card, the cardholder will pay interest within the framework of the credit card agreement with the bank and be liable to the bank. In this case, the relevant bank may apply for legal remedies; The BUYER may request the costs and the counsel's fee from the BUYER and in any case, if the BUYER goes into default due to the debt, the BUYER accepts that the SELLER will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY


By Bank Wire Transfer or EFT (Electronic Funds Transfer).

With your credit cards on our site, you can make online transactions for all kinds of credit cards as a single payment. In your online payments, the amount is withdrawn from your credit card at the end of your order.